Frequently Asked Questions

Your video collection on Flixster Video

What is the current status of Flixster Video in the U.S.?

Flixster Video has shut down its operations in the U.S. and, as a result, no longer supports redemption of digital codes or playback of videos in the U.S. However, former Flixster Video customers will still be able to watch all of the videos in their collection and redeem digital codes through Vudu. If you were a Flixster Video customer and have not done so already, we encourage you to sign up or log in to your account at Vudu and to link your UltraViolet library to your Vudu account.

And now, you can also link your Vudu account to Movies Anywhere, a new service that brings together your movie library from Vudu and other major digital retailers - such as iTunes, Amazon Video and Google Play - in one place so that you can watch your movies when and where you want. Television shows and some movies are not currently available on Movies Anywhere, but you will still be able to watch any of those titles that you had in your collection on Vudu.

For further details and to get started on linking your Vudu account to your UltraViolet library and to Movies Anywhere, please go here.

How do I redeem my valid digital codes for video content? You can redeem your valid digital codes (i.e., unused and unexpired digital codes) for video content at Vudu.
How do I watch the movies and television shows that I had in my Flixster Video collection?

You can watch all of the movies and television shows that you had in your Flixster Video collection at Vudu, after linking your UltraViolet library to your Vudu account. Your UltraViolet library account contains the information about what movies and television shows you had in your Flixster Video collection. To link your UltraViolet library to your Vudu account, (1) sign up or login to your Vudu account, (2) go to your "Account Information" page (accessible in the drop down menu on the upper right-hard corner of the Vudu website) and (3) follow the details therein to link your UltraViolet library to your Vudu account. Once you link your UltraViolet library to your Vudu account, you will be able to watch all of the movies and television shows that you had in your collection at Flixster Video.

And now, you can also link your Vudu account to Movies Anywhere, a new service that brings together your movie library from Vudu and other major digital retailers – such as iTunes, Amazon Video and Google Play – in one place so that you can watch your movies when and where you want. Television shows and some movies are not currently available on Movies Anywhere, but you will still be able to watch any of those titles that you had in your collection on Vudu. To start the process of signing up or logging in to your Movies Anywhere account and linking it to your Vudu account, go here.

What is the current status of the Flixster Video app on my supported device? The Flixster Video app no longer supports playback of videos and is no longer available for download from any app stores at this time. Both Vudu and Movies Anywhere have mobile apps through which you can access the available titles you had in your Flixster Video collection after linking the relevant accounts. Please see Vudu or Movies Anywhere for further information.

Your video collection on Vudu

How can I watch the movies and television shows that I had in my collection on Vudu?

Go to Vudu and sign up or log in to your account. If you have already linked your Vudu account to your UltraViolet library, simply proceed to watch the movies and television shows that you had in your collection on Vudu.

If you have not yet linked your Vudu account to your UltraViolet library, go to your "Account Information" page (accessible in the drop down menu on the upper right-hard corner of the Vudu website) and follow the details therein to link your UltraViolet library to your Vudu account. For further information, please see this FAQ or the Vudu website.

How do I link my UltraViolet library to my Vudu account, or verify that it is linked? After logging into your account at Vudu, go to your "Account Information" page (accessible in the drop down menu on the upper right-hard corner of the Vudu website). At the "Account Information" page, scroll down to "UltraViolet Library" and you can see if your UltraViolet library and Vudu accounts are currently linked or not. If not linked, please follow the instructions to link your accounts.
How do I verify the UltraViolet account that was linked to my Flixster Video account? If you are a former Flixster Video customer and you would like to verify the UltraViolet account that was linked to your Flixster Video account, please contact the WB Digital Support Team here (WBDigitalCustomerCare@warnerbros.com) for assistance.
What do I do if I have multiple UltraViolet libraries or accounts? You can merge the UltraViolet libraries or accounts via the UltraViolet website. For instructions on how to do so, please reference UltraViolet's support site by going to https://www.myuv.com and selecting "Help" in the top right corner.
What do I do if I can't remember my UltraViolet account username or password? You can recover your UltraViolet username or password by going to https://www.myuv.com, clicking "Log In" in the upper right hand corner, and selecting "Forgot username or password?".

Your video collection on Movies Anywhere

What is Movies Anywhere? Movies Anywhere is a new service that makes the movie watching experience easier and better by offering one home for your favorite purchased movies from participating digital retailers, such as iTunes, Amazon Video, Google Play and Vudu. Once you sign up and link your accounts from participating digital retailers, you can watch your movies at Movies Anywhere or on its app or at other participating digital retailers and their apps. For more details, please go to Movies Anywhere.
How do I watch the movies that I had in my collection on Movies Anywhere?

To watch the movies that you had in your collection on Movies Anywhere, you can link your Vudu account (after linking it to your UltraViolet library) to a new or existing Movies Anywhere account. For further information and to start the process of signing up or logging in to your Movies Anywhere account and linking it to your Vudu account, go here.

If you haven't yet linked your Vudu account to your UltraViolet library, please see the relevant sections of this FAQ for further details and instructions.

Will all of the titles that I had in my collection be available on Movies Anywhere? Although most movies are available on Movies Anywhere, television shows and some movies are not currently available on Movies Anywhere, but you will still be able to watch any of those titles that you had in your collection on Vudu.

How do I get help?

For any additional questions, please reach out to the WB Digital Support Team here (WBDigitalCustomerCare@warnerbros.com).